Email the support team
Use the address below for questions about KnotCam. A clear subject line and a short description of what happened will help route your message. If your question concerns an account, include the account identifier shown in the product rather than sensitive sign-in information.
Do not send passwords, full card numbers, security codes, or unnecessary private chat content. No street address or guaranteed response time is stated here; the email route is the appropriate contact point for the issues described on this page.
Account and technical help
For sign-in or guest-session questions, explain where the flow stopped and whether you were using a guest session or a registered account. Do not include your password. For camera, microphone, or display problems, include your browser, device type, and the permission or error message you saw.
It is often useful to note the page or product screen involved and the approximate time of the problem. Screenshots can help when they contain only the relevant interface and do not expose another person’s private information.
Coin, VIP, and payment questions
Coin and VIP purchases are handled through third-party payment flows. When asking about a purchase, provide the relevant transaction reference, product option, and approximate purchase time if available. Never email a full card number or card security code.
The payment provider may also require its own support or dispute process. Review the terms shown during checkout and the KnotCam terms before submitting a payment-related request.
Privacy, data, and deletion requests
Email [email protected] to request access to, correction of, or deletion of personal data associated with your use of KnotCam. Describe the request and the account or guest session involved. Information may be needed to verify that the request relates to you and to protect other users.
A request by email is not represented as an instant or one-click deletion tool. Some records may need to be retained where required for legal, safety, fraud-prevention, or operational reasons. The privacy policy explains the types of data involved and the limits of anonymity.
Safety concerns and reports
Use the report and block controls on the relevant user or content when they are available. If you cannot use those controls, email support with the relevant user identifier, approximate time, and a concise description. Avoid distributing intimate content or unnecessary chat material as part of a report.
The support mailbox is not an emergency service and is not described as a 24/7 moderation channel. If anyone is in immediate danger, contact the appropriate local emergency service first.