Scope of this policy
This policy applies to information handled in connection with KnotCam’s public pages, account and guest flow, video chat features, messaging, support, and related product settings. Third-party services used for payments or measurement may also process information under their own policies.
KnotCam does not promise absolute anonymity. Accounts, guest sessions, technical logs, device permissions, and service providers can involve identifiable or linkable information even when another chat participant cannot see all of it.
Account, profile, and information you provide
The platform may process account or guest-session identifiers, sign-in and registration details, profile information, privacy settings, and records needed to provide requested features. Information you submit through support, a report, or a data request can include your email address, account identifier, and the details you choose to provide.
Camera and microphone access depend on browser permission. Content you choose to show, say, or send in a conversation is separate from the custom analytics events described below. Do not disclose sensitive information to another user simply because a call is presented as private.
Cookies, device information, and usage data
KnotCam and its service providers may use cookies, local storage, session storage, and similar technologies. These can support sign-in or guest sessions, age confirmation, security, preferences, attribution, analytics, and product functionality. Browser controls may let you delete or block some storage, although doing so can affect how the service works.
Device and usage data can include IP address, browser and device characteristics, language or locale, approximate device category, pages and product screens visited, actions taken, referring or campaign parameters, timestamps, diagnostic events, and service-provided online or interaction states. The exact data available depends on the feature and provider involved.
GTM, GA4, and Microsoft Clarity measurement
KnotCam is configured to use Google Tag Manager (GTM) with Google Analytics 4 (GA4) measurement and Microsoft Clarity. These tools can measure page visits and interactions, help understand how public pages and calls to action are used, and support analysis of site performance and usability. Clarity may provide interaction analysis, heatmaps, or session-replay features according to its configuration.
KnotCam’s custom call-to-action analytics events include fields such as event name and time, page path and type, button name and position, destination, content section, a random session identifier, channel, campaign attribution, device category, and locale. These custom analytics events do not include chat message bodies, passwords, or payment-card data. Third-party measurement tools can have their own collection practices, so this statement about custom events is not a claim that every provider processes only those fields.
How information is used
Information can be used to provide and maintain the service, establish account or guest sessions, enable requested conversations and messages, remember settings, process or reconcile purchases, respond to support requests, investigate reports, protect users and the service, and understand product performance.
Information may also be used to comply with applicable legal obligations, enforce the terms and community guidelines, prevent fraud or abuse, and document privacy or deletion requests. Measurement is used to improve pages and product flows rather than to promise that another user’s identity has been verified.
Payments and service providers
Coin and VIP purchases use third-party payment flows. The relevant provider may collect payment and billing information directly and process it under its own terms and privacy policy. Review the checkout disclosures before making a purchase, and never send full payment-card details to the support mailbox.
Hosting, communications, analytics, payment, safety, and other providers may process information where needed to supply their services to KnotCam. A third-party link or payment screen does not make that provider’s independent practices part of KnotCam’s custom analytics event design.
Privacy settings and your choices
Use the privacy settings available in the product to manage applicable profile or interaction choices. You can also use browser controls for camera, microphone, cookies, and stored site data. Settings and controls can limit particular uses or displays of information; they do not create absolute anonymity or erase information already supplied to another person.
You can ask about your personal data by emailing [email protected]. Depending on applicable law and the circumstances, requests can concern access, correction, or deletion. Verification may be necessary before a request is completed.
Retention, protection, and policy updates
Records may be kept for as long as needed for the purposes described here, including service operation, support, safety, dispute handling, fraud prevention, and legal obligations. Retention needs can differ between account records, payment references, reports, technical logs, and measurement data. No universal deletion period is promised on this page.
No online service can guarantee that unauthorized access or disclosure will never occur. Use available account and privacy controls, and avoid sending passwords or full card data by email. This policy may be updated when the product, providers, or legal requirements change; the version published on this page is the applicable public description.